Answered By: Michelle Finley Last Updated: Mar 11, 2020 Views: 89
All borrowers are responsible for library materials charged to their account and are subject to overdue fines, replacement costs and charges for damaged or mutilated materials. Library users may appeal specific fines and bills within 30 days of billing. Appeals may be submitted by using this online form. Acceptable basis for Library's consideration of an appeal are:
- Circumstances beyond the control of the borrower caused the late return, loss or damage of library materials. (Substantiating documentation, i.e. police reports, hospital bills, etc. must be submitted).
- Library error in processing the transaction.
The Circulation Accounts Coordinator will review appeals with final disposition made by the Department Head, or designee.
Possible outcomes of an appeal include:
- Denial of appeal.
- Charges reduced to a percentage of the original bill.
- Appeal accepted and account cleared of the specific charge.
All payments must be remitted to the University Cashier's Office.
Use this form to appeal your library charges.